Refund policy

At Sheikh Traders, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully before making a purchase.

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1. ✅ Return Eligibility

You may request a return if:

• ✅ The item received is damaged or broken upon delivery
• ✅ You received the wrong product than what you ordered
• ✅ The product is defective or not functioning as described
• ✅ The item is missing parts or accessories as listed
• ✅ The product does not match the description on our store

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2. ❌ Non-Returnable Conditions

We cannot accept returns in the following cases:

• ❌ The return request is made after 7 days of delivery
• ❌ The product has been used, damaged, or altered by the customer
• ❌ The original packaging is missing or damaged by the customer
• ❌ The item was purchased during a final sale or clearance event
• ❌ Damage caused by misuse, negligence, or improper handling
• ❌ Customer changed their mind after the product is delivered
• ❌ Product was damaged due to using an incompatible cable or device

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3. ⏰ Return Time Window

⚠️ Important: Returns requested after 7 days of delivery will not be accepted under any circumstances.

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4. 📸 How to Request a Return

Follow these simple steps to initiate a return:

Step 1 — Contact us within 7 days of receiving your order Step 2 — Send us the following details:

• 📦 Your Order ID / Order Number
• 📸 Clear photos or video of the defective or damaged product
• 📝 Brief description of the issue you are facing
• 📞 Your name and contact number

Step 3 — Send all details to us via:

Step 4 — Our team will review your request within 1–2 business days

Step 5 — If approved, we will share the return shipping instructions

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5. 📦 Return Shipping Conditions

• The product must be returned in its original packaging
• All accessories, components, and documentation must be included
• The item must be securely packed to prevent damage during return shipping
• Return shipping cost is covered by Sheikh Traders for defective or wrong items
• If the return is due to a customer error, shipping cost will be the customer's responsibility

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6. 💰 Refund Policy

Once your returned item is received and inspected:

Refund Processing Time

💡 Note: Refunds are only processed after the returned item has been received and inspected by our team.

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7. 🔄 Replacement Policy

We offer a free replacement in the following cases:

• ✅ Product arrived Dead on Arrival (DOA)
• ✅ Product stopped working within the warranty period
• ✅ Wrong item was delivered by our team
• ✅ Item was severely damaged during shipping

Replacement orders are dispatched within 2–3 business days after return approval.

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8. 🚚 Order Cancellation Policy

⚠️ Repeatedly refusing COD deliveries may result in being blocked from future orders.

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9. 📦 Damaged During Shipping

If your order arrives visibly damaged:

• 📸 Take photos immediately before opening the package
• 📹 Record an unboxing video — this is strongly recommended for all orders
• 📞 Contact us within 48 hours of delivery with photo/video proof
• We will arrange a free replacement or full refund after verification

💡 Pro Tip: Always record your unboxing. This protects you in case of any shipping damage disputes.

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10. ⚠️ Important Notes

• Sheikh Traders reserves the right to reject returns that do not meet the above conditions
• We reserve the right to modify this policy at any time without prior notice
• This policy applies to all orders placed through our Shopify store only
• For any disputes, Sheikh Traders' decision will be considered final and binding
• All return and refund decisions are made in good faith to protect both parties

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11. 📞 Contact Us

For any return, refund, or cancellation queries, reach out to us directly: